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FAQs

  • What is Ivy Brook?

    Ivy Brook is a manufacturer who serves as the official award and souvenir product Licensee for the Royal Canadian Mounted Police (RCMP). Ivy Brook produces a wide range of products and a portion of the sales proceeds are paid to the RCMP Foundation to help fund it’s many programs.

  • How does Ivy Brook work with the RCMP?

    As the official Licensee, Ivy Brook works for the RCMP to create and distribute awards and recognition products. These products may include items such as plaques, trophies, certificates, or other forms of recognition that are customized to commemorate achievements within the RCMP or associated organizations. IvyBrook pays a royalty to the Foundation when products are made with the RCMP’s logos.

  • What is the RCMP Foundation?

    The RCMP Foundation is a charitable organization that works in partnership with the RCMP. Its primary purpose is to support the work of the RCMP by funding initiatives, programs, and activities that enhance public safety, crime prevention, and community well-being across Canada.

  • Can individuals or organizations other than the RCMP purchase Ivy Brook products?

    Yes, all of Ivy Brook's products are available for purchase outside the RCMP. Anyone can order. Some restrictions may apply to inscriptions or products that are not allowed under RCMP logo usage policies. 

  • Can customers request customizations or branding on Ivy Brook's products?

    Absolutely! 

    No matter what you need, Ivy Brook offers customization options to personalize your order perfectly whether it is adding logos, names, dates, or other personalized elements, Ivy Brook is happy to work with you to create singularly unique award and recognition items.

  • How can I purchase Ivy Brook products and contribute to the RCMP Foundation?

    To purchase Ivy Brook products and contribute to the RCMP Foundation, you can visit Ivy Brook's official website or authorized retailers. The website will provide information on available products, customization options, pricing, and the portion of proceeds from the sale are donated to the RCMP Foundation.

  • How will my order be delivered and what is the cost?

    Shipping costs are not included in the pricing on the website and will be calculated at the time of the order. 


    All  delivery / shipping costs will be clearly communicated to you before completing the order.


    Within Canada and the USA, shipment is made ne by Fedex with all ground and air options available. 

    Canada Post and Air Cargo available for any remote location worldwide.


    We ship worldwide to 220+ countries via Fedex with various service options available.  

    Other carriers such as DHL, UPS and Purolator are also available if needed. We ship to tropics, Arctic, desert and islands. Please inquire. 


  • What is included in the pricing?

    Ivy Brook includes the RCMP logo and branding along with an inscription. The licencing fees are also incorporated into the pricing.

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